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Delivery is via Australia Post. On receipt of payment pouring your order will begin and shipped within 3-5 working days. I will contact you should I encounter any problems and will keep you in the loop as to how your order is progressing.

Refund and Exchanges

I am confident that you will be pleased with your order, however if you are not satisfied with your purchase and wish to return an item for a full refund of the purchase price excluding shipping costs is conditional on return of items in original condition within 7 days of receipt by the buyer. Please notify me of your intention to return prior to posting. Shipping costs are the responsibility of the buyer. Refunds are not offered on custom orders.

Disclaimer and Warning

Cool Candles is not responsible for any damage incurred from any form of misuse or negligence in the use of its products or responsible for any damage incurred from them.

Please be careful with your candles!  Never leave candle unattended and keep out of reach from your precious children and pets.


Please store you candles and melts in cool place, never place a Soy Wax candle in direct sunlight.

Candle Wicks are made using cotton and are lead free.